Creating an Unforgettable Guest Experience

This month we spoke with Liz Robinson from Heritage Hotels & Resorts in New Mexico.She oversees the guest experience for a portfolio of 12 hotels, from limited-serviceboutiques to full-service luxury and several group properties. Learn what it takes tomake guests feel personally welcomed and appreciated in this fascinating interview. BT: Could you share insights into … Continued

Hotel Opening Must-Haves

Meet Senior Purchasing Manager Jerry Storer. This month we’re discussing what to consider when opening a hotel with Jerry Storer, Senior Purchasing Manager for the InterContinental Bellevue at The Avenue in Bellevue, WA. Jerry’s been in hospitality for three decades and shared so many great insights! BT: Tell us a little bit about your hospitality … Continued

New Year, New Looks

From all of us at Boca Terry, thank you for helping to make 2023 a wonderful and prosperous year. We wish you a happy holiday season and a healthy New Year! Thinking of updating your towels, linens and more for the New Year?We now offer our signature bathrobes in all-new colors, new linens abd towel … Continued

Holiday Gift Guide

From all of us at Boca Terry, thank you for helping to make 2023 a wonderful and prosperous year. We wish you a happy holiday season and a healthy New Year! Looking for staff or client gift ideas? How about uniquely seasonal retail items? Personalized embroidery is one easy way to wow them. Boca Terry … Continued

Why Are Par Levels Important?

The holidays bring increased travel and hotel occupancy. To successfully meet demand, operators must be ready to maintain inventory par levels. “Par level” refers to the minimum quantity of an item that should be stocked. Learn more about par levels and how Boca Terry consultants can help you plan your linen stock for guest rooms, … Continued

Daniel Vines of Deloitte University

Benchmark Hospitality is a premiere corporate hotel and training center located in Westlake, Texas. The center is owned and operated by Deloitte, the leading multinational professional services company headquartered in London. BT: Tell me a little bit about yourself and how you ended up in the hotel industry. DV: I started off as an Overnight … Continued

Why Housekeeping is the Heart of Hospitality

Operations Manager at La Cantera Resort & Spa

Meet Linda Higgs of Evara Beach Spa

Operations Manager at La Cantera Resort & Spa

Boca Terry Partners with ILHA!

Operations Manager at La Cantera Resort & Spa

One on One with Placide Buduri

Operations Manager at La Cantera Resort & Spa

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