Summer Staycations: Turning Off-Season into Peak Potential For many, summer means suitcase-packed adventures, airport lines, and getaways to far-off places. But for others—especially those in traditionally winter-driven tourist destinations—it’s the perfect time for something a little more local: the staycation. As travelers flock to beaches or big cities, resorts and hotels in ski towns, mountain … Continued
Traci Nocito of Hand & Stone Spa This month we sat down with Traci Nocito. Traci owns four Hand & Stone Spa locations in Pennsylvania and two more in South Carolina. Hear from an operator’s perspective how reliable, high-quality textiles can elevate the spa customer experience. BT: Can you tell us about your background and … Continued
Kline Hospitality was born from Michele Kline’s passion for elevating service quality,driving performance and fostering leadership development. Using the principles shedeveloped for her book 360° IMPACT, Michele coaches hospitality professionals on howto effectively lead and serve in a market that’s more diverse and demanding than ever. BT: You have a new book, 360° Impact: A … Continued
Tis the season for gifting! Employee satisfaction can go a really long way when it comes to productivity. In fact, workplace culture and employee satisfaction go hand-in-hand so often these days that many companies are poring over anonymous employee surveys to learn where they can improve. The happier your workers, the lower your turnover rate … Continued
The holidays bring increased travel and hotel occupancy. To successfully meet demand, operators must be ready to maintain inventory par levels. “Par level” refers to the minimum quantity of an item that should be stocked. Learn more about par levels and how Boca Terry consultants can help you plan your linen stock for guest rooms, … Continued
This month we spoke with Courtney Boehmer, RN, MSN-CNL, C-EFM, at Family Birthplace, SSM Health St. Joseph-Lake St. Louis. After more than a decade as a Labor & Delivery nurse, Courtney was promoted to manager of a Family Birthplace unit for a busy community hospital. Learn how upgrading from standard hospital gowns to Medi-Robes has … Continued
Camilo Llanos is an expert embroiderist with more than 25 years of experience. He oversees embroidery and DTF heat transfer services at Boca Terry. In our interview, Camilo offers fascinating details on what ittakes to bring a branded product to life, and talks about why heat transfer technology is opening new doors for what’s possible. … Continued
Today more hotels are recognizing that guests often enjoy going on vacation with their dogs. As man’s best friend, what could be better than bringing your canine along to share the fun, and finding a puppy friendly hotel is not as difficult as it once was. Just because you’re traveling with your pup doesn’t mean … Continued
Tom comes from a family of engineers, but he’s always had his eye on hospitality. Readon as he discusses how he rose to become a GM, the advantages of running a smallerproperty, and what it truly means to go above and beyond on behalf of your guests. BT: Tell us a little bit about your … Continued
