3 Tips to Take Your B&B to the Next Level

It’s no secret that Bed & Breakfasts (or B&Bs) are one of the best options for affordable and comfortable lodging. To excel in the highly competitive lodging industry, B&Bs must deliver consistently outstanding service, enticing booking incentives, and memorable amenities. Here are some simple tips to help improve customer service at your Bed & Breakfast. … Continued

How to Improve The Patient Experience at Your Hospital

The key to delivering first-class service at your hospital or medical facility is treating the patient as if he or she is the only person in your care. They need to spend some quality time healing and getting back on track, so every effort toward these goals will improve their overall experience. Great hospital customer … Continued

The Best 5-Star Cruise Experiences Around the World

Each one of the world’s best cruises delivers a unique, multidimensional experience. These larger-than-life, luxury cruise lines offer each seafaring traveler a sense of adventure and a well-deserved vacation on the open water. Viking Cruises Two of Viking’s 930-passenger ships, The Viking Star and The Viking Sea, offer something exceptional for every guest, from an … Continued

The Most Common Compliments & Complaints from Hotel Guests

First-rate customer service is essential if you’re seeking rave reviews from your guests. Every little detail counts, and the goal should always be to deliver the best experience possible to every customer. These most commonly reported compliments and complaints might clue us in to both the strengths and shortcomings of the hotel and tourism industries. … Continued

What Do Bridesmaids Look for in a Spa?

Choosing the perfect spa to host your epic bachelorette party is no walk in the park. An astute Maid of Honor who’s aiming to please will hunt high and low for the best of the best, keeping in mind these 4 critical must-haves: Got Room? First and foremost, the ideal spa will have sufficient space … Continued

The Most Luxurious Retirement and Senior Living Facilities

Who says that luxury ends at the age of 65? For seniors seeking the most lavish independent and assisted living facilities, look no further than these premier senior communities in three diverse regions of the United States. The Preserve Located in Tucson, Arizona, The Preserve at SaddleBrooke offers resort-style living and an array of activities … Continued

6 Tips to Improve Customer Loyalty in Your Hotel

While every website, app and booking agent is working to find the cheapest rates for travelers, hotels must persevere by setting their sights on (and investing in) customer loyalty. It’s an unenviable challenge, but it’s one that brand name and boutique hotels alike must take on in order to make their hotel worth returning to—even … Continued

How to Improve Your Customers’ Post-Workout Experience

There’s nothing better than working out at a first-rate hotel gym: Burning some calories in the morning means you can have a guilt-free afternoon lounging by the pool, sipping piña coladas and taking in the view. However, essential to a positive gym experience is access to some post-workout pampering. Put these 5 tips into practice … Continued

Top 5 U.S. Spas

1. Canyon Ranch Spa Club Considered one of the best spas in the world, Canyon Ranch Spa Club is renowned for its personalized, exclusive services. If you are planning on going as a couple, the intimacy of Canyon Ranch’s various spa environments makes it an ideal location. Guests can choose from over 150 unforgettable experiences, forget … Continued

Make Your Hotel the Premier Destination for Wedding Party Guests

You can do it by focusing on these five areas To say the wedding industry is lucrative is a bit of an understatement. Every year in the U.S., there are about two million weddings, and the average cost is over $26,000. You can do the math to figure out exactly how much money is spent … Continued

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