Terms and Conditions
Embroidery
Embroidered goods are not returnable or refundable
ROBES, TOWELS & LOUNGE CHAIR COVERS; Digitizing runs $100 per logo. No charge for digitizing orders over 100 pieces for robes and 200 pieces for towels. Embroidery costs are $3.50 up to 5,000 stitches. For additional stitches please call for a quote. Individual monogramming is available. SLIPPERS; Can only be embroidered overseas. (1000 pair minimum) Lead times are 10-12 weeks from approval of sample. Please call (877) 421-6001 for a quote.
Return Policy
Non-embroidered goods may be returned within 60 days of receipt for a full refund as long as the item has not been used or laundered. Orders returned after the 60-day period are subject to a 20% restocking fee. Embroidered goods are not returnable or refundable. Claims for defective or misprinted merchandise must be made within 15 days of the invoice date. Failure to do so will void all claims. Returns will not be accepted after 30 days of receipt.
Packaging
All products are packaged in individual poly bags. Terry/Velour robes and lined robes come 10 per box. Waffle robes come 20 per box. Towels vary depending on size. Velour and microfiber wraps come 20 per box. Waffle wraps come 50 per box. All PVC slippers come 50 pairs to a box. All EVA slippers come 100 pairs to a box.
Shipping Information
Freight quotes are estimated freight charges and may be adjusted at time of invoicing due to price fluctuations. C.O.D. shipments have an additional charge. Shipments are usually FOB Florida.
Variances
We reserve the right to substitute products of equal or better value when necessary.
Production Time
Production time begins when both art & credit are approved. Most blank orders ship within 1 week. Normal production times for embroidered orders are 7-14 working days after approval. Preproduction samples may add 3-4 days to normal production time. Rush orders are available, please call for charges.
Custom Orders
All products in our catalog can be customized with regard to style, color and size. Custom colors and styles available. Please call for additional information.
Copyrights & Trademark Laws
All images displayed on this site or the Boca Terry Product catalog are property of Boca Terry and cannot be copied from this site or purposed for any commercial use including but not limited to social media distribution, print usage or any third party retail websites such as Amazon, eBay etc.., without the authorization of Boca Terry.
Disclaimer
Boca Terry shall not be liable for the inability to ship an order(s) on time due to quota, customs, or natural causes. Boca Terry will make every effort to make delivery.