Robe Report January 2026

For our January edition of The Robe  Report, we’re sitting down with Paula Grant, whose career in hospitality spans decades and deep roots in the Caribbean market. From her early days at Inter-Brand Inc., a family-founded company that became a trusted partner to hotels and resorts throughout the region, to her current role at Boca Terry, Paula brings a unique perspective. In this conversation, she shares insights on long-standing partnerships, the evolving needs of Caribbean hoteliers, and the thoughtful product details that elevate the guest experience.

In today’s competitive hospitality landscape, guest experience is everything, and few factors impact that experience more than a good night’s sleep. While hotels have long invested in premium mattresses and luxury linens, one detail is often overlooked: the pillow. Offering a pillow menu is a simple yet powerful way for hotels to elevate comfort, personalize the guest experience, and drive higher satisfaction scores.