FAQ

  1. Who can apply for a wholesale account?
    We proudly partner with hotels, spas, resorts, vacation rentals, country clubs, healthcare facilities, product promotional companies and retailers seeking premium bath and spa essentials at wholesale pricing.
  2. How do I apply for a wholesale account?
    Simply complete our Contact Us form https://wholesale.bocaterry.com/contact-us/, online or call 877-421-6001 and a Boca Terry associate will contact you to set up your account.
  3. Is there a minimum order requirement to open a wholesale account?
    Yes, minimum quantities vary by product.
  4. Can I request product samples before placing a bulk order?
    Yes. We offer sample purchases so you can experience the quality firsthand before committing to larger quantities.
  5. Do you offer custom embroidery or decoration?
    Yes, customization is one of our specialties. We offer in house embroidered logos, and DTF heat transfers. For private labeling, please contact your salesperson for more information.
  6. Can I use Boca Terry images and content for my own marketing?
    Approved wholesale partners may use our product photography and marketing materials with written permission. Please contact your salesperson for more information.
  7. How long will it take to receive my wholesale order?
    Blank orders typically ship within 5 business days. Standard production for embroidered orders is approximately 2 weeks after logo approval. Custom or bulk orders may require additional lead time.
  8. Can Boca Terry handle large-scale hospitality orders?
    Absolutely. With over 25 years in the hospitality industry, we specialize in serving luxury brands worldwide, ensuring consistent quality and timely delivery.
  9. Where are Boca Terry products manufactured?
    Our products are designed in Florida and produced by trusted international partners known for their craftsmanship, ethical practices, and sustainability standards.
  10. What is your return or exchange policy?
    We accept returns and exchanges within 60 days of purchase for non – embroidered unused, unwashed items in original packaging. Orders returned after the 60-day period are subject to a 20% restocking fee. Embroidered items cannot be returned. Please visit our Terms and Conditions page. https://wholesale.bocaterry.com/terms-and-conditions/
  11. How are freight and shipping terms handled?
    Freight quotes are estimated freight charges and may be adjusted at time of invoicing due to price fluctuations. Shipments are usually FOB Deerfield Beach, Florida.
  12. What forms of payment do you accept?
    To avoid processing fees, we accept ACH / Bank Transfer, Check or E-Check. A 3% processing fee will be applied to any invoice paid by credit card.
  13. How can I reach your wholesale team?
    You can reach our support team at info@bocaterry.com, through our Contact page or by calling  877-421-6001